Privacy Policy

Last updated: June 20, 2026

This Privacy Policy describes how 菏泽子涵网络科技有限公司 (Heze Zihan Network Technology Co., Ltd.), operating as Gentle Rain, collects, uses, discloses, and safeguards your personal information when you interact with our website, services, and communications. We are committed to protecting your privacy with the same care and thoroughness we bring to every aspect of our work.

1. Who We Are

The data controller responsible for your personal information is:

2. Information We Collect

We collect only the information that is necessary to provide our services and to communicate with you effectively. The categories of information we may collect include:

• Contact information — such as your name, email address, telephone number, and company affiliation, which you provide when you reach out to us through our website contact form, by email, or by telephone.
• Communication records — the content and metadata of messages you send to us, including emails, form submissions, and any attachments you choose to share.
• Technical information — standard web server logs, which may include your IP address, browser type, referring page, and the date and time of your visit. This information is collected automatically by our hosting infrastructure and is used solely for operational purposes.
• Service-related information — details about the projects, systems, and requirements you share with us in the course of a client engagement, which we use exclusively to deliver and improve the services you have requested.

We do not collect sensitive personal data (such as government identification numbers, financial account credentials, health information, or biometric data) through our website. We do not use cookies, tracking pixels, or similar technologies for advertising or behavioral profiling. If we deploy any functional cookies in the future for essential site operations, we will update this policy and provide clear notice.

3. How We Use Your Information

We use the information we collect for the following purposes and on the following legal bases:

• To respond to your inquiries — when you contact us, we use your information to understand your needs and to provide a thoughtful, relevant reply. This processing is based on our legitimate interest in conducting business communications.
• To deliver our services — when you engage us for a project, we use your information to plan, execute, and support the work we have agreed to undertake. This processing is based on the performance of a contract or on steps taken at your request prior to entering into a contract.
• To maintain and improve our website — we analyze server logs in aggregate to monitor site performance, detect and prevent abuse, and understand which pages are most useful to visitors. This processing is based on our legitimate interest in operating a secure and effective website.
• To comply with legal obligations — we may process your information as required by applicable laws, regulations, or lawful requests from public authorities.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — we may engage trusted third-party vendors to assist with website hosting, email delivery, or other operational functions. These providers are contractually bound to process your data only on our instructions and to maintain confidentiality and security standards consistent with this policy.
• Legal requirements — we may disclose information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — in the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. International Data Transfers

Gentle Rain is based in the People's Republic of China. If you are located outside of China and you choose to provide information to us, please be aware that your information will be transferred to, processed, and stored in China. By using our website or services, you consent to this transfer. We take appropriate safeguards to ensure that your information receives an adequate level of protection regardless of where it is processed.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form submissions and correspondence are retained for the duration of our communication with you and for a reasonable period thereafter to maintain a record of our interactions.
• Client project records are retained for the duration of the engagement and for a period of up to five years after its conclusion, to address any follow-up questions, warranty claims, or legal obligations.
• Server logs are retained for a maximum of ninety days, after which they are automatically purged.

When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement and maintain administrative, technical, and physical safeguards designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data protection responsibilities. While no system can guarantee absolute security, we continuously review and improve our protections in line with industry best practices.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal retention requirements.
• The right to restrict or object to certain types of processing.
• The right to data portability, where applicable.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at play@gentlerain.mom. We will respond to your request within the timeframe required by applicable law. We may ask you to verify your identity before processing your request.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or for other operational reasons. When we make material changes, we will post the revised policy on this page and update the Last updated date above. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: