Terms of Service

Last updated: June 20, 2026

These Terms of Service constitute a legally binding agreement between you and 菏泽子涵网络科技有限公司 (Heze Zihan Network Technology Co., Ltd.), operating as Gentle Rain, governing your access to and use of our website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree, please refrain from using our website and services.

1. Definitions

Throughout these terms, the following definitions apply:

• Company, we, us, or our refers to 菏泽子涵网络科技有限公司 (Heze Zihan Network Technology Co., Ltd.), a company organized under the laws of the People's Republic of China, with its registered address at No. 103, Building 3, Xudi Xincheng, Sunbin Road, Chenwang Subdistrict, Juancheng County, Heze, Shandong 274000, China.
• Services refers to the computer systems design, network engineering, security consulting, custom software development, technology consulting, and any related services we offer.
• Website refers to the website located at gentlerain.mom and any subdomains or related pages operated by the Company.
• You or your refers to the individual or entity accessing or using our Website or Services.

2. Acceptance of Terms

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Website or Services on behalf of an organization, you represent that you have the authority to bind that organization to these terms. These terms apply to all visitors, users, clients, and others who access or use our Website or Services.

3. Services

Gentle Rain provides computer systems design, network engineering, security and resilience services, custom software development, and technology consulting. The specific scope, deliverables, timeline, and fees for each engagement will be set out in a separate written agreement, statement of work, or service proposal agreed upon by both parties. These Terms of Service provide the general framework; the specific agreement governs the details of each engagement.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. For active client engagements, any material changes to the scope or nature of the Services will be communicated in advance and mutually agreed upon.

4. Intellectual Property

All content on this Website, including text, graphics, logos, icons, images, and the overall design and arrangement, is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. The Gentle Rain name, the raindrop logo, and any related marks are trademarks of the Company.

With respect to client projects, ownership of deliverables, code, designs, documentation, and other work product will be specified in the individual service agreement. Unless otherwise agreed in writing, upon full payment for the Services, the Company assigns to the client all rights, title, and interest in the final deliverables created specifically for that client. The Company retains ownership of any pre-existing tools, frameworks, libraries, methodologies, and know-how used in the course of delivering the Services.

5. Client Obligations

When engaging our Services, you agree to:

• Provide accurate, complete, and timely information necessary for us to perform the Services.
• Cooperate in good faith with our team, including providing reasonable access to systems, personnel, and resources as needed.
• Review deliverables and provide feedback within the timeframes agreed upon in the service agreement.
• Pay fees according to the schedule set out in the applicable service agreement or invoice.
• Use our Services and any deliverables in compliance with all applicable laws and regulations.

6. Payment Terms

Fees for Services are set out in the applicable service agreement, proposal, or invoice. Unless otherwise stated, invoices are payable within thirty calendar days of the invoice date. Late payments may be subject to interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. The Company reserves the right to suspend Services if payment is not received within the agreed timeframe after written notice.

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying any sales, use, value-added, or other taxes imposed on the Services, except for taxes based on the Company's net income.

7. Confidentiality

Each party agrees to maintain the confidentiality of any non-public, proprietary information disclosed by the other party in connection with the Services. Confidential information includes business plans, technical specifications, customer data, financial information, security configurations, source code, and any other information reasonably understood to be confidential. Neither party will disclose the other's confidential information to third parties without prior written consent, except as required by law. These confidentiality obligations survive the termination of the service relationship for a period of three years.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Website or Services. The Company's total aggregate liability for any claims relating to the Services shall not exceed the amount you have paid to the Company for the specific Services giving rise to the claim during the twelve months preceding the event giving rise to liability.

The Company provides the Website on an as-is and as-available basis. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components. We make no warranties, express or implied, regarding the Website or Services except as explicitly set out in these terms or in a separate written agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Website or Services, your violation of these terms, or your infringement of any third-party rights.

10. Termination

Either party may terminate a service agreement upon written notice if the other party materially breaches its obligations and fails to cure the breach within thirty days of receiving written notice describing the breach. The Company may also suspend or terminate access to the Website or Services immediately if your conduct creates a security risk, violates applicable law, or is harmful to the Company or other users.

Upon termination, you shall pay all outstanding fees for Services rendered through the date of termination. Provisions of these terms that by their nature should survive termination — including intellectual property, confidentiality, limitation of liability, and indemnification — shall continue in effect.

11. Governing Law and Dispute Resolution

These Terms of Service and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or in connection with these terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within sixty days, either party may submit the dispute to the competent court in Heze, Shandong, China.

12. Changes to These Terms

We reserve the right to modify or replace these Terms of Service at any time. When we make material changes, we will post the revised terms on this page and update the Last updated date above. We encourage you to review these terms periodically. Your continued use of the Website or Services after changes are posted constitutes acceptance of the revised terms. For active client engagements, the terms in effect at the time the engagement commenced will continue to govern that engagement unless both parties agree otherwise in writing.

13. General Provisions

These terms constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior agreements and understandings. If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. The failure of either party to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. You may not assign or transfer your rights or obligations under these terms without the Company's prior written consent. The Company may assign its rights and obligations without restriction.

14. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us: